Limited Warranty

NORTH AMERICA LIMITED WARRANTY

THE FOLLOWING IS A LIMITED WARRANTY PROVIDED BY VELO LABS, INC. (DBA LATTIS) TO THE INITIAL RETAIL PURCHASER OF THE ELLIPSE BIKE LOCK. THIS LIMITED WARRANTY IS NOT TRANSFERABLE OR ASSIGNABLE.  

THIS LIMITED WARRANTY IS ONLY VALID WITH RESPECT TO USERS OF THE ELLIPSE BIKE LOCK RESIDING IN NORTH AMERICA.  VELO LABS DOES NOT PROVIDE ANY WARRANTY TO USERS RESIDING OUTSIDE OF NORTH AMERICA.

Velo Labs, Inc. (“Company”, “we” or “our” or “us”) warrants to the original retail purchaser of this product (“you”) that, for one year from the date of purchase at retail (or, for web or mail orders, one year from the date of shipment to you), this Ellipse bike lock (the “product”) shall be free of defects in materials and workmanship.  If your product does not conform to this warranty during that warranty period, our obligation under this warranty is solely to repair or replace your product, at our sole option.  We may use new or reconditioned parts to repair your product, or may replace your product with a new or reconditioned unit, in our sole discretion.  Replacements units will continue to be covered by this warranty until the expiration of the warranty period applicable to the originally purchased unit or for a period of thirty days from shipment to you, whichever is longer.  To receive repair or replacement, please contact us at the e-mail address or phone number at the end of this document and provide details of the defect you have experienced.  Do not ship your product back to us without first receiving a return merchandise authorization number (“RMA”) from Company and clearly marking your package with the RMA in accordance with our instructions.  You are responsible for shipping charges for sending the product back to us, and we will be responsible for return shipping.  However, if we find no defect in a returned product, you must pay for return shipping.   

This Limited Warranty is void if the product is abused, dismantled, cut, excessively worn, misused or damaged, repaired, or modified by anyone other than Company or if this unit is resold through an unauthorized retailer or to a purchaser other than the initial retail purchaser.  This Limited Warranty does not cover normal wear and tear, abuse, power surges, mishandling, negligence or damage due to acts of God (such as lightning, flood, fire, etc.).  For the avoidance of doubt, this Limited Warranty applies to the product only, and does not provide any coverage of any kind (whether for loss, theft or otherwise) in relation to any bicycle you may secure through use of the product or to any software product (including any Company mobile device software application) you may use in connection with the product.

THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL (INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT) WITH RESPECT TO THE PRODUCT OR THE USE, RESULTS OR DISPOSITION OF THE PRODUCT.  WE DO NOT WARRANT THAT THE USE OF THE PRODUCT SHALL BE UNINTERRUPTED OR ERROR-FREE.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

IN NO EVENT SHALL COMPANY (OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS OR LOSS OF USE DAMAGES ARISING OUT OF OR RELATING TO THE PRODUCT OR THE USE, RESULTS OR DISPOSITION OF THE PRODUCT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.  

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Any dispute relating to this warranty is governed by the mandatory arbitration provisions in the terms of sale document found on our website at https://www.lattis.io/pages/terms-of-sale.  If the application of such mandatory arbitration provisions to a dispute under this warranty are found invalid or unenforceable, such invalidity and unenforceability shall not effect any other aspect of this warranty.  

You may reach our Customer Service group for warranty service through the following contact information:

support@lattis.io

(415) 503-9744

Hours of operation are subject to change at our discretion and are subject to Company holidays.